Telecom Process

Typical Approach

The Wired Approach

Carrier Meetings

Multiple meetings with carrier representatives(AT&T, XO, Qwest, Sprint, Global Crossing, etc)  to assess needs

One meeting with a Wired Representative to introduce our approach and assess your carrier needs

Information gathering

Multiple follow up calls and meetings with multiple carrier representatives and engineers to answer additional questions

Maybe one to two calls or emails to answer any additional questions

Pricing

Eventually, pricing trickles in from multiple carriers with some requiring follow up on your part and some never provide pricing at all

Best-in-class pricing is completed and provided to your team in a week from multiple carriers with a matrix of solutions identifying pros and cons of each for discussion

Carrier closing

Additional meetings are necessary for pricing discussion and the typical carrier close

No closing appointment, simply a discussion of next steps

Decision Making

Probably no clear cut leader, but one team was far more supportive, but may or may not have had the best product

Consultation is provided by a Wired Network industry veteran regarding the pricing, service and support.  We will help you find the best value for your needs.

Contracting

Next begins the contracting process which can take anywhere from one week to 2 months depending on the size of the agreement and the services.  It is a case of them against you. 

We will work together with you as your advocate to get the best terms available.  Again, we work with the carriers daily and know what they can offer you.

Ordering & Implementation

Contract is signed, and now the implementation begins with a sales person typically project managing the install, while also trying to make additional sales and support other customers. 

You are assigned a Wired Networks implementation manager, who will project manage the carrier install and help you with any additional wiring or services necessary to make the process go smoothly

Billing

Once services are installed, taking anywhere from 30-120 days, you will be invoiced, which is typically incorrect and you now have that battle to fight.

Wired Networks will do a first bill review on your behalf and request changes, if necessary from the carrier without your team having to be involved.